As your laundromat business grows, you may find that you need to hire more staff to keep up with the demand. This can be a tricky decision, as it’s important to get the right people on board who will help your business grow. Laundromat owners often struggle with knowing when to hire new employees to address their business needs. In this blog post, we’ll take a look at the different laundry business models and when it might be time to add more staff members to your team!
A self-serve laundromat may not need as many staff members as a wash, dry, and fold service. However, you’ll still need to be able to provide excellent customer service and make sure that the machines in your laundry facilities are running smoothly. If you’re finding that you’re constantly running out of laundry detergent or that your machines are breaking down often, it may be time to hire another staff member.
A laundry pick-up and delivery service will also have different staffing needs than a self-serve laundromat. You’ll need someone who is reliable and can handle customer service inquiries, as well as someone who can pick up and deliver the laundry.
As your business grows, you’ll need to reassess your staffing needs regularly. By taking the time to do this, you can ensure that your business is running smoothly and that your customers are happy.
Hiring additional staff is a decision that should not be taken lightly as it can affect your bottom line. With that in mind, here are some factors to consider before taking the plunge.
-The type of laundromat business you own: as mentioned above, self-serve laundromats will have different staffing needs than pick-up and delivery services.
-Your budget: hiring additional staff members will add to your overhead costs, so make sure you have the financial resources to support this decision.
-Your customer base: if you’re finding that you’re constantly getting complaints about late deliveries or poor customer service, it may be time to hire another staff member.
-Your business goals: if you’re looking to expand your business, hiring additional staff can help you achieve this goal.
If you’re considering hiring additional staff for your laundromat business, be sure to weigh all of these factors carefully. Keeping payroll low is one of the best ways to increase profits but with a growing business, it may be necessary to bring more employees on board.
With the right team in place, you can take your business to the next level!
The first decision you’ll need to make is what type of laundromat business model you will be hiring for. There are three main types:
While most laundromats are self-service, more and more are adding these additional services to increase profits and their customer base.
For a self-service laundromat, ideally, you’ll have at least one employee on staff during business hours, if possible.
This person will be responsible for tasks such as restocking detergent and other supplies, cleaning the facility, and helping customers with any questions or concerns they may have.
If there are days when your business is consistently busy during certain hours of the day, it may be worth hiring additional laundry attendants to cover those times.
Keeping customers happy with quick resolutions to problems and a clean facility makes for returning customers.
If you’re including the wash, dry, and fold service to your laundromat, you’ll need at least two employees on staff for optimal efficiency. One employee will be responsible for washing the clothes and attending the store, while the other will handle drying and folding. This will help the whole wash, dry, and fold process move quickly with the best attention to detail.
While many laundromats try to use the existing staff to fulfill their wash, dry, and fold orders, you have to take into account they have other existing duties as well.
The customer experience at your store can be affected if too much is put on one employee. You may get away with only having a single staff member for a while, but pay close attention to what they’re doing and how morale, in general, feels around the laundromat; you might notice that there are some problems before it becomes an issue!
Consider what needs to be done for each customer order and how many orders can be completed in an hour by one employee. This will give you a baseline for how many employees you’ll need to hire.
When the service starts to grow, bringing on additional staff to help with the workload may be a good idea.
Finally, if you’re offering pick-up and delivery services, you’ll need at least two to three employees: one to handle pickups and deliveries, one to do the laundry, and one to attend the store and assist with laundry.
This type of laundromat business is the most labor-intensive and will require additional staff to keep things running smoothly. Adding a delivery route requires you to bring on at least one more employee.
As with the wash, dry, and fold service, you’ll want to pay close attention to how your employees are doing and if they’re starting to feel overwhelmed. Hiring additional staff before this happens will help ensure that your customers are always happy with the service they’re receiving.
There are great software services, like Cents, to help with your Pick-up and Delivery service that provide a lot of analytics that will help when it comes to staffing decisions.
Now that you know how many employees you’ll need, you’ll need to decide when to staff them.
The best time to hire additional staff is during your peak hours. This will ensure that your customers always have someone available to help assist them and that your laundry business is running smoothly.
If you’re not sure when your busy hours are, take a look at your sales data from previous years. This will give you a good idea of when you should be hiring additional staff.
Additionally, look at when the slow hours are. You may not need an employee at the laundromat at all times, such as during the late hours of a store that is open 24 hours a day. This will help keep your bottom line lower.
Once you’ve determined when to hire, the next step is to find the best employee for every job.
When looking for laundromat staff, it’s important to find individuals who are friendly and helpful, as they’ll be the face of your business.
You should also look for employees who are reliable and have experience working in a fast-paced environment. These qualities will be essential for ensuring that your customers always receive the best possible service.
Attention to detail is very important, especially with your “wash, dry, and fold” and “pick-up and delivery” services. You want to make sure your staff is treating the customer’s clothes with as much care as possible.
Previous delivery experience is a great bonus for hiring drivers for your pick-up and delivery service. Being able to meet deadlines is critical to the success of your service. You can ask about their experience during the interview process.
Finally, make sure to conduct thorough background checks on all potential employees. This is important for both the safety of your customers and the security of your business.
Just as important as having a solid hiring process is offering quality training. Your training is what will create great employees that become part of your winning team. You’ll need to train everyone in a few different areas.
Each of your applicants needs to understand the responsibilities that they will be in charge of. Depending on which job they are applying for, they may need to learn their cleaning responsibilities for your store, such as cleaning the machines, sweeping, cleaning the lint traps, and any other duties you want your attendants performing in their job. If their position is a laundry processor, you will need to train them to be familiar with the equipment, have a basic understanding of how to operate the washers and dryers, and how to wash different types of clothes. Drivers will need training on your company policies for working with customers, how to intake and return laundry, and your driving policies. Each of these jobs requires employees to be responsible for different things, so your training may vary.
By following these tips, you’ll be able to staff your laundromat business effectively and efficiently, turning applicants into great employees who create a great customer experience every day.
Hiring additional staff can be a daunting task, but it’s important to do so to keep your customers happy and your business running smoothly. By following the tips in this article, you’ll be able to find the right employees for your laundromat business and ensure that your customers always receive the best possible service.
The next step is to form a business entity. This will protect your personal assets in case your business is sued. The most common business entities are sole proprietorships, limited liability companies (LLCs), and corporations.
If you’re not sure which business entity is right for you, I recommend speaking with an attorney or accountant. They can help you decide which business entity makes the most sense for your laundromat business.
After you’ve formed your business entity, you’ll need to get a business license from the city or county where your laundromat will be located.
You may also need to get a state sales tax permit if you plan on selling laundry detergent or other products out of your laundromat.
To get your business license, you’ll need to fill out an application and pay a fee. The application process is usually pretty simple and can be done online.
If you’re not sure which licenses and permits you need, I recommend speaking with a local business attorney or the Small Business Administration (SBA). They can help you figure out which licenses and permits you need to operate your business.
The next step is to create a marketing plan. This includes deciding how you will promote your laundry business and attract customers. Some marketing ideas for coin laundries include advertising in local newspapers and online, distributing flyers in the neighborhood, and offering discounts or loyalty programs. You can also utilize organic marketing and paid online advertising.
Make sure to track your marketing efforts so you can see what is working and adjust your strategy as needed. Determining your target market and thinking through how you can reach them is important for all small businesses.
You can head up your marketing initiatives yourself, but if you’re looking for professional marketing for your business then we have you covered. Laundromat Resource Marketing offers web design services, SEO services, branding, and paid online advertising services. We know laundromats and we know marketing and we can help you drive traffic to your laundromat or laundry service to grow your business! You can learn more about Laundromat Resource Marketing here.
Now it’s time to purchase the commercial laundry equipment you need for your laundromat business. There are a wide variety of coin-operated washing machines and dryers available on the market, so it’s important to do your research before making a purchase. You’ll also need to decide how many machines you need based on the size of your laundromat and the projected volume of customers.
When purchasing laundry equipment, it’s also important to consider energy efficiency and water conservation. Look for Energy Star certified washers and dryers that use less water and electricity. This will help you save money on utility bills and be more environmentally friendly.
If you’re planning on hiring employees to help run your laundromat, it’s important to find individuals who are responsible and have customer service experience. You’ll also need to train your employees on how to properly use the laundry equipment and handle customer transactions.
It’s also a good idea to develop employee policies and procedures so everyone is on the same page and knows what is expected of them.
After all of the planning and preparation, it’s finally time for your coin laundry business to open its doors! You’re a laundromat owner!
Make sure you are prepared for opening day by having enough change on hand, stocking detergent and other supplies, and having any promotional materials ready.
Most importantly, make sure your customers have a positive experience at your laundromat so they will come back again. You’ve already created your business plan, now it’s time to execute your plan and wow your customers!
Congratulations on taking the first steps to start your own coin laundry business! These nine steps will help you get your business up and running smoothly.
Be sure to keep Laundromat Resource in mind as your one-stop shop for all things related to owning and operating a laundromat business. Consider joining the Pro Community to take advantage of the tools, resources, and partnerships we’ve created to help you succeed with your laundromat business! We wish you the best of luck in your new venture!
Learn more about the laundromat industry from the people who are doing it the best! Join us for one of our in-person or virtual events!
Over $2,000 of Value and Counting!
Check out our FREE laundromat guides to help you get started on your journey toward financial freedom through laundromat ownership!