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3. Reaching Out on Social Media

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4. Utilizing the Lufthansa Mobile App for Support

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5. Emailing Lufthansa’s Support

For less urgent issues, emailing Lufthansa is another option. While response times can be longer, this method ensures that you have written documentation of your issue and any communication regarding its resolution.

Step-by-Step: Talking to a Live Person via Phone

Listen to the automated prompts and select the option that best matches your issue. Typically, you’ll want to choose options like “existing reservations” or “technical support.”If prompted to enter your itinerary number but you don’t have it, pressing “0” can sometimes bypass this step. Repeat “agent” or “representative” when asked what you need. This often speeds up the process.

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If prompted for an itinerary number and you don’t have it, try pressing “0.”
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